What Does Olympic Scoop Co. Do With Your Data? 

Effective Date: September 15, 2026

Olympic Scoop Co. (“Olympic Scoop Co.,” “OSC,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices you have regarding your information when you interact with Olympic Scoop Co., including through our website, quote forms, social media pages, advertisements, lead forms, email, text messages, and pet-care services.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Contact Information

• Name

• Phone number

• Email address

• Mailing or service address

• Preferred method of contact

Service Information

Information needed to provide our services, such as:

• Number and type of pets

• Pet names and relevant care instructions

• Yard or property information

• Service preferences

• Scheduling information

• Access instructions

• Special instructions or requests

For in-home pet-care services, we may also collect information reasonably necessary to safely care for your pets and access your home, such as emergency contacts, veterinarian information, feeding instructions, medication instructions, alarm or access information, and other information you voluntarily provide.

Payment Information

When you make a payment, payment information may be processed by third-party payment providers such as Square or another payment processor we use.

We generally do not need to receive or store your complete credit or debit card number.

Communications and Photos

If you communicate with us by phone, text, email, social media, or another method, we may retain those communications as reasonably necessary to provide services, respond to requests, maintain business records, or resolve disputes.

As part of our regular scooping service, we may take before-and-after photos of serviced areas and send them to you as confirmation that service was completed.

We will not intentionally photograph people, private personal documents, or other unrelated personal information.

2. How We Collect Information

We may collect information when you:

• Request a quote

• Submit a website or Google Form

• Submit a Facebook or Instagram lead form

• Contact us by phone, text, email, or social media

• Schedule or purchase a service

• Make a payment

• Communicate with us about your pets or property

• Become an OSC customer

• Participate in a promotion, referral program, raffle, or similar activity

• Otherwise voluntarily provide information to us

Some information may also be automatically collected when you visit our website or interact with online advertising or social media platforms. This may include information such as your browser type, device information, general website activity, or information provided through cookies or similar technologies, depending on the services and platforms we use.

3. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and quote requests

• Schedule and provide services

• Communicate with you about appointments and services

• Send appointment reminders and completion messages

• Provide before-and-after service photos

• Process payments and invoices

• Maintain customer and business records

• Provide safe and appropriate pet care

• Respond to questions, concerns, or requests

• Administer referrals, promotions, raffles, or discounts

• Improve our services and customer experience

• Maintain the security of our website and business systems

• Comply with applicable legal requirements

• Protect our business, customers, employees, contractors, and others

• Send promotional or marketing communications when permitted by law

We do not collect personal information simply because we can. We generally collect and use information that is reasonably related to operating Olympic Scoop Co. and providing the services you request.

4. Text Messages and Marketing Communications

If you provide your phone number and request or consent to communication by text, we may use text messaging to communicate with you about quotes, appointments, reminders, service completion, invoices, scheduling, or other customer-service matters.

If you separately opt in to promotional or marketing messages, those messages may include information about OSC services, promotions, seasonal services, or other business updates.

You may ask us to stop marketing communications at any time. You may also use an available unsubscribe or opt-out instruction included with a marketing message.

Please note that opting out of marketing communications does not necessarily stop essential service-related communications, such as appointment confirmations, scheduling messages, invoices, or other communications necessary to provide a service you have requested.

5. How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers when reasonably necessary to operate our business or provide services. These may include providers used for:

• Website hosting and forms

• Email and text communications

• Scheduling and customer management

• Payment processing and invoicing

• Advertising and lead generation

• Business analytics

• Cloud storage and document management

• Other technology or business services

For example, if you submit a lead form through Facebook or Instagram, Meta may process information associated with that submission according to its own privacy policies.

Similarly, payment information may be processed by our payment provider, such as Square.

We may also disclose information when reasonably necessary to:

• Comply with a legal obligation, court order, or lawful request

• Protect the rights, safety, or property of OSC, our customers, or others

• Prevent fraud, abuse, or unlawful activity

• Establish, exercise, or defend legal claims

• Complete a business transaction, such as a sale, merger, or transfer of business assets

We do not authorize third parties to use customer information for purposes unrelated to the services they provide to OSC except as permitted by applicable law or otherwise authorized by you.

6. Third-Party Services and Platforms

Olympic Scoop Co. uses third-party platforms and services to operate portions of our business.

These may include services such as:

• Google

• Meta (Facebook and Instagram)

• Square

• Email and messaging providers

• Website and form providers

• Cloud storage and productivity services

• Scheduling or customer-management platforms

These companies may independently collect or process information according to their own privacy policies and terms.

When you interact directly with one of these services—for example, by submitting a Facebook lead form or making a payment through Square—the information you provide may be subject to both OSC's practices and that company's privacy practices.

We encourage you to review the privacy policies of third-party services you use.

7. Cookies and Online Technologies

Our website or third-party services used with our website may use cookies, pixels, analytics tools, or similar technologies.

These technologies may help us:

• Keep our website functioning

• Understand how visitors use our website

• Measure advertising performance

• Improve our website and services

• Understand which marketing channels generate inquiries

Third-party advertising or analytics platforms may collect information about your activity across websites or services according to their own policies and available privacy controls.

You can adjust certain cookie or advertising settings through your browser, device, or the relevant third-party platform.

8. Customer Photos and Marketing

OSC may take photos of serviced yards or other areas as part of documenting completed work.

We may use photographs of completed work for internal records and, where appropriate, for business purposes such as demonstrating our services, website content, social media, or advertising.

We will make reasonable efforts to avoid including people, identifying documents, or unrelated private information in photographs used for marketing.

If a photograph contains something you believe should not be used publicly, please contact us and we will review the request.

9. Information About Children

Our services and website are not directed toward children under 13.

We do not knowingly request or intentionally collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee that information transmitted to or stored by us or our service providers will be completely secure.

11. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, handling disputes, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained may vary depending on the type of information and why it was collected.

12. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Ask what personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Ask questions about how we use or share your information

• Opt out of certain marketing communications

Some information may need to be retained when we have a legitimate business or legal reason to do so, such as financial records, transaction records, information necessary to provide an active service, or information needed to comply with legal obligations.

To make a privacy-related request, contact us using the information below.

13. Washington Residents

Olympic Scoop Co. is a small local business based in Washington State.

We will comply with privacy rights and requirements that apply to our business under applicable federal, state, and local law.

Because privacy laws can change and different laws apply depending on a business's size, activities, and the type and amount of information it processes, not every privacy right available under a particular law necessarily applies to every OSC customer.

If you are a Washington resident and have a privacy question or request, please contact us and we will review your request under applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, services, technology, or legal requirements change.

When we make changes, we will update the “Effective Date” at the top of this policy.

We encourage you to review this page periodically for the most current version.

15. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact Olympic Scoop Co.:

Olympic Scoop Co.
Lilliwaup, Washington
Phone: 360-524-2789
Email: olympicscoopco@gmail.com
Website: olympicscoopco.com

We’re a small local business, and if you have a privacy question, we’d rather you ask than wonder.

Last Updated: September 15, 2026